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What to do when things go wrong

It was brought to my attention last weekend, following a little jaunt down South, that even the big boys can get it wrong.

Let me explain myself a little more. A very well-known high-end high street store, to which I am rather fond of, had recently captured the attention and more important the purse string of a close friend. 

However, not to be too frivolous with her hard earned cash she took her time to make the right decision with her purchase, afterall a half a day’s worth of soul destroying work was at stake.

But when it’s right it’s right, right? To say she was content with her purchase was an understatement. Polishing for 10 mintues after every day’s wear of the patent gems.

It wasn’t until our reunion, and her bragging, that we discovered not all well-respected brands get it right every time. Yet it does depend on how you deal with the problem when it arises.

I can safely report that the matter was swiftly taken onboard and my friend got a brand new pair of ones & twos.

Not forgetting, she continues to have only good things to say about the shoe masters in question. So when it goes a bit pete tong, the answer is.. sort it.

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