Revolver

Just happened across Neil Martinson’s PR Week story on Environmental activists’ use of Digital PR during the recent protests against the coal-fired power station at Ratcliff-on-Soar near Nottingham.

Martinson reports: “SMS and Facebook were used as mobilising tools, Twitter to provide up to the minute feeds on where the action was alongside an interactive map. Videos and photographs were uploaded in near to real-time, but not live, to provide unmediated reports on what was taking place. In short, it was close to being an alternative news supplier blurring the lines even further between citizen journalism and reportage. User generated content has already changed the nature of newsgathering in providing first-hand accounts into mediated mainstream news providers. But what operations like climate.camp.org does is to provide an alternative news source that is, by definition, authentic but, as in common on the web, without any checks of accuracy and verification. And it ticks more than one box. The content is relevant for its audiences, it provides a means of engagement, it is updated and some of the related videos can be chilling or hilarious.”

Like it or not, stories like this demonstrate precisely why local authorities and public sector organisations must start sharpening up their approach to online public relations.

Companies cautious about beefing up their digitally enabled public relations only need look at Nestle’s experience to see why ignoring the expanding field is no longer possible.

The world’s biggest food company is reportedly set to launch a campaign to defend its reputation amid stinging criticism on social media sites.

PR Week reports that the Swiss firm is eager to address a range of issues, from long-standing concerns about its formula milk to a more recent hijacking of its online marketing services by critics.

The publication reports that in 2009, Nestle suffered a social media crisis after its invite to influential parenting bloggers in the US on Twitter was taken over by activists and turned into a “highly visible” anti-Nestle campaign.

While there has been no official comment on the online PR push, PR Week said a company source had told it the firm is keen to counter criticism because “stories don’t die online”.

Whether you like it or not, consumers will research and talk about your company online. If you want to be in a position to monitor, manage and respond appropriately to that, then you’re going to have to invest in Digital PR.

Revolver PR has called upon companies to invest in Digital PR training for young entrants to the industry.

Responding to recent calls from industry figures for the range of qualifications available to both aspiring and current public relations practitioners to be more digitally orientated, Scotland’s leading Digital PR agency has challenged communications firms to invest more heavily in training staff on the job. The company, with offices in Glasgow and Edinburgh, believes that organisations must be prepared to put time and resources into providing staff with the support required to get to grips with the digital media.

“While there is a need for existing PR qualifications to encompass digital issues in order to meet the growing demand from agencies for digital PR practitioners, there is a limit to what you can expect such course to achieve. The digital media moves at the speed of light and is in a constant cycle of evolution and change, meaning that formal course materials are at risk of falling out of date before they’ve even been written,” said Revolver PR Managing Director Iain Bruce.

“In our experience new staff benefit far more from on-the-job Digital PR training than they do by following a course-based syllabus. While this requires more time and resources to be focused upon each individual, it’s a process that ultimately produces far greater returns.”

A number of industry commentators have recently stated their belief that young people need to be more digitally oriented in their qualifications in order to meet agencies growing demand for trained digital PR individuals. They suggest that recruitment consultants are now struggling to find suitable candidates and have call for potentials employees to be formally taught the foundations of digital knowledge.

Revolver PR, conversely, calls for employers to invest in youth through a process of in-house digital PR training, whereby employees are given instruction on the job as opposed to studying through external educational institutions.

“There is far too great a number of wasteful media courses out there that do not prepare young people for the future as it is” says Bruce. “On-the-job training is much more beneficial when considering that public relations companies require young individuals who pay attention, are keen to learn and who take direction without hesitance.”

Whilst the benefits of this are disputed somewhat within the industry, Revolver is of the opinion that internal training in digitally enabled public relations consultancy and social media usage benefits the company just as much as the individual.